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Patient Updates

When you bring a patient to CWR, they receive an intake exam and ongoing medical care as needed from our qualified rehab staff, and services are provided at no charge. Updates are provided automatically through our record-keeping software RaptorMed.

If you consent to a patient update via email during the intake process, you will receive an email shortly after drop-off from sender ‘RaptorMed.’ Be sure to check your spam/junk folder for this communication. The email contains a live link that will show changes to an animal’s condition as we enter them into the system, up until such time that they are released (for wildlife) or adopted (for domestics).

*Updates are ONLY available for wildlife or abandoned domestics admitted into our facility. We are not currently giving updates on owner surrender animals.

In the absence of an automated email delivery from RaptorMed, please reach out to updates@cwrescue.org. Emails are not answered daily due to workload, but they are answered a few times a week. During busy season (April-September), it may take slightly longer to receive an update. Please refrain from texting our hotline to inquire about updates. Our chat system is extremely busy with reports of incoming animals, and it is important that we give those messages priority! Thank you for understanding.